Frequently Asked Questions
Find answers to common questions about our services.
Simply call our number or start a chat. You'll be connected to a real, knowledgeable human who will help you solve your tech problem. No bots, no waiting in queue.
Our session-based pricing means you only pay for the time you need. Most issues are resolved in one session. If we can't fix your problem, you don't pay — that's our guarantee.
We support Windows PCs, Macs, iPhones, iPads, Android phones, and tablets. If it's a consumer device, we can probably help.
Absolutely. We use encrypted connections and our technicians are trained on privacy best practices. We never access your files without permission, and we never sell your data.
Most issues are resolved in 15-30 minutes. Complex problems may take longer, but we'll keep you informed and you only pay for the time we spend.
Yes! If we're unable to resolve your issue during the session, you don't pay. It's that simple. We're confident in our abilities, which is why we can offer this guarantee.